Last Updated: April 10, 2026

REFUND POLICY

Last Updated: April 10, 2026

This Refund Policy applies to all purchases made through MOOD (“we”, “our”, “us”) via https://moodholding.co.uk.

1. Overview

By purchasing any subscription, credits, or digital services from MOOD, you agree to this Refund Policy.

Because our services are digital and provide immediate access, refunds are limited as described below.

2. Digital Services

All services provided by MOOD (including AI content generation, automation tools, and credits) are considered digital products.

Once access has been granted, refunds are generally not available.

3. Trial Offer (£1.99 for 7 Days)

If you purchase a trial offer:

  • You receive immediate full access to all features
  • The trial fee is non-refundable once access has been used or activated
  • You may cancel anytime before renewal to avoid further charges

4. Subscriptions

Subscriptions are billed in advance.

You may cancel at any time, but:

  • We do not provide refunds for partial billing periods
  • Access remains active until the end of the billing cycle

5. Credits

Credits are:

  • Non-refundable
  • Non-transferable
  • Have no cash value

Once purchased or issued, credits cannot be exchanged for money or refunded.

6. Exceptional Circumstances

We may offer refunds at our sole discretion in cases such as:

  • Duplicate charges
  • Technical errors resulting in non-delivery of service
  • Billing mistakes confirmed by our support team

All refund requests must be sent to hello@moodholding.co.uk.

7. Chargebacks

Initiating a chargeback without contacting support first may result in:

  • Account suspension
  • Loss of access to services

We encourage users to contact us to resolve issues directly.

8. How to Request a Refund

To request a refund, contact us at:
hello@moodholding.co.uk

Please include:

  • Your account email
  • Transaction details
  • Reason for request

We aim to respond within 3–5 business days.

9. Changes to This Policy

We may update this Refund Policy at any time. Continued use of MOOD constitutes acceptance of any changes.

10. Contact

For any questions regarding refunds, contact:
hello@moodholding.co.uk

By purchasing from MOOD, you agree to this Refund Policy.